4. BUSINESS STRATEGY

The Group aims to build long term value through focusing on the customer by providing a superior merchandise selection in high quality real estate locations. Effective advertising draws consumers into stores, where they are provided with outstanding service. The operating philosophies that help the Group achieve these aims are:

  • excellence in execution;
  • test before we invest;
  • continuous improvement; and
  • disciplined investment.

The Group's strategy to deliver shareholder value is to:

  • continue to achieve sector leading performance standards on both sides of the Atlantic;
  • increase store productivity in the US and the UK;
  • grow new store space in the US; and
  • maintain a strong balance sheet.